Your data stays with us
This is a translation for your convenience. The German version is the binding one.
(1) What is protected. We treat everything you send or upload to us as confidential: drawings, CAD data (such as STEP, STL, 3MF), photos, samples, dimensions and details of your part or your equipment.
(2) What we use it for. We use your documents only to review your enquiry, make you an offer, manufacture and inspect your order, and handle repeat orders for you. We do not pass them on to other customers, we do not publish them, and we show your parts as a reference only with your consent.
(3) What is not covered. This commitment does not apply to information that
- is publicly known or becomes known without our involvement,
- we demonstrably already had or developed independently of your documents,
- we must disclose under a law or an order of an authority or a court. In that case we will inform you beforehand where we are allowed to.
(4) Who sees your data. STATECHPRINT is a sole proprietorship in Velbert, Germany. Stanislav Stamenkovic handles your documents personally.
- FDM parts are made by us in Velbert.
- SLA and SLS parts (and other processes) are made by selected manufacturing partners. They receive only the data they need for this, without names of persons on the drawing. Beforehand we commit them in text form to confidentiality and to using the data only for your order. We are responsible for them as for ourselves. On request we will name the partner to you before you order.
- To process your order we also use software and AI services, for example to read dimensions from a drawing, including providers outside the EU. They are listed in our privacy policy. These providers may not use your data for their own purposes or to train AI models. If you do not want this, tick ‘Process without AI services’ when uploading, or say so in your enquiry or write to info@statechprint.de. We will then process all your orders without AI services.
(5) Where your data is kept. Files you upload via our website are stored exclusively in data centres of Hetzner Online GmbH in Germany: in our order system, in our file storage and in our backup copies (Falkenstein). If you send us files by e-mail, they are also kept in our mailbox with our e-mail provider. They are only transferred in encrypted form, and only we have access. What AI services read for processing is set out in para. 4.
(6) How long we keep them.
- Without an order, we delete your files six months after your last enquiry or your last file for it.
- With an order, we keep them so that you can reorder parts without a new drawing. We delete them no later than three years after your last order.
- On request we delete them earlier. An e-mail to info@statechprint.de is enough.
- Anything we must keep longer for legal reasons, such as quotes and invoices, is blocked from any other use.
(7) How long this commitment applies. This commitment applies for five years after your last upload or order. For trade secrets within the meaning of Section 2 No. 1 of the German Trade Secrets Act (GeschGehG), it applies for as long as they remain secret.
(8) Your own agreement. If you need a non-disclosure agreement to sign, use our mutual non-disclosure agreement (German) or send us your own before the upload. We will review and sign it before we pass on your data. If your agreement applies, it takes precedence over this commitment.
As of 6 November 2026